Returns & Exchanges

At Arko Flooring, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unused and unopened flooring materials. Please ensure all items are in their original packaging to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team via email with your order number and the specific quantity of flooring you wish to return.

• 2.
  Prepare the Shipment

  Securely repackage your items in their original boxes and ensure the materials are palletized or bundled safely for transport.

• 3.
  Schedule Pickup or Drop-off

  Once your return is authorized, we will provide a return shipping label or coordinate a freight carrier to collect the materials from your location.

• 4.
  Inspection and Refund

  Upon receipt at our warehouse, our team will inspect the products for damage, and your refund will be processed to your original payment method within 5-7 business days.